The detainment must occur on store property and the merchant can only hold the suspect for a reasonable amount of time, i.e., until the police arrive. It allows retailers to detain suspected shoplifters. Shopkeeper’s Privilege is a common law designed to protect retailers from theft. But on the other hand, doesn’t the transfer of goods occur upon purchase? Like aren’t these my items now? Isn’t she technically just stopping me to rummage through my personal belongings? What are her rights? What are Walmart’s rights? Most importantly, what are my rights?Īnswers to those important questions and more right now: The Rights Of A Retailer: Shopkeeper’s Privilege Is this even legal? On one hand, she’s an employee. I began to think long and hard about the situation: And if she’s not doing her job, then why in the hell are we standing here? And if she missed the mattress, then she wasn’t doing her job. Because while the greeter successfully inventoried $8 worth of trail mix and Red Vines, she missed the giant $70 mattress sitting unbagged in the front of the cart. The greeter rummaged through my snack bag marking the receipt as she went.Īnticipating the inevitable question as to why this giant, unbagged air mattress wasn’t on the receipt, I began to pull my in-store pickup receipt from my pocket before she interrupted me.Īnd it is here where I transitioned from being slightly annoyed to very angry. I went through the self checkout, bagged my snacks and, ready to start the weekend, headed for the door - I made it 3 steps before being stopped by a greeter.Īnnoyed but compliant, I handed it over. I put the receipt in my pocket and headed into the store for some snacks. She handed me the mattress, and I threw it in a cart. “How can I help you?” she asked (she had indeed been finishing her cigarette). I returned to the pickup counter and there was the missing cashier. Any idea as to her whereabouts?”ĭarla: “She might be finishing her cigarette.” Me: “Would you mind helping me out in in-store pickup?”ĭarla: “Only the in-store pickup cashier can do that.” I walked to one of the cashiers standing in front of her lane. However, when I approached the counter, nobody was there. I entered the store and followed the signs to the pickup area.
According to Walmart’s website, in-store pickup was quick and hassle free! In reality, in-store pickup was a goddamn nightmare.
To save time, I bought the mattress online and opted for in-store pickup. Unsure of the bed situation and knowing that two nights on the floor and a weekend of drinking would likely kill me, I decided to pick up an air mattress. It was Friday afternoon and I was headed to a buddy’s cabin for the weekend. I was in a hurry, and I swear crap like this only happens when I’m in a hurry.
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